Refund Policy

1. Digital Product Policy

Due to the digital nature of our services and immediate delivery of flight reservations, we generally do not offer refunds once a reservation has been successfully generated and delivered.

All sales are considered final upon completion of the transaction and delivery of the digital product.

2. Exceptional Circumstances

We may consider refunds in the following exceptional circumstances:

• Technical errors preventing delivery of your reservation
• Incorrect passenger information due to our system error
• Service unavailability for your requested route
• Duplicate charges for the same reservation

3. How to Request a Refund

If you believe you qualify for a refund under our exceptional circumstances policy, please contact our customer support team within 24 hours of your purchase.

Include the following information in your refund request:

• Your booking reference number
• Email address used for the purchase
• Detailed explanation of the issue
• Any supporting documentation

4. Processing Time

If your refund request is approved, we will process the refund within 5-10 business days. The refund will be credited back to the original payment method used for the purchase.

Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

5. Alternative Solutions

Instead of a refund, we may offer alternative solutions such as:

• Correcting errors in your reservation at no additional cost
• Extending the validity period of your reservation
• Providing a credit for future purchases
• Re-issuing your reservation with updated information

6. Contact Information

For refund requests or questions about this policy, please contact our support team at support@ticketalo.com or use our live chat feature on the website.